They are completely shut down due to a “system upgrade” that has apparently been going on for weeks.

While sephora accounts do often get hacked or broken into, it's unusual to have someone's credit card maxed out in store or even used online.

This was not me.

Customer care sephora credit card:

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Do not get comenity bank shame on sephora for promoting this.

This same thing is happening to me right now.

Never loan your card to.

Also surprised the bank did not freeze.

At this time, our banking partner comenity website is down due to a systems update.

While we're helping protect you from unauthorized charges, here's what you can do to help keep your account safer:

Sign your credit card and store it in a safe place.

I recommend contacting comenity capital bank directly so they can look into this for you.

My credit card has been.

Once their systems are back on, your credit card rewards should update correctly.

They aren’t taking any calls.

What steps can i take to protect myself from fraud?

Thank you so much for this post because i went to shop on sephora for cyber monday and they wanted to charge me $110 for my sephora “credit card”.

There is suspicious activity on my account.

Check twitter and search “comenity”.

I got a hit on my credit report that someone attempted to open up a credit card at sephora.

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If you need additional assistance, contact customer care.

They are a total scam.

This has cost me endless hours over 4 months to clear up.

How do i report it?

If you believe you've been a victim of identity theft, here's what you can do to help protect your account and credit from further damage:

Place a fraud alert on your credit report.

This can update either.

I closed an account beginning on january.